At J23Group ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, J23Group.com (the "Website"), or receive SMS communications from us through our phone system provider(s) or other platforms. By using our Website or engaging with our SMS messaging services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Information: Name, phone number, email address, or mailing address provided when you sign up for SMS communications, contact us, or engage with our services.
• Account Information: If you create an account, we may collect login credentials or preferences.
• Customer-Provided Information: Information you voluntarily provide, such as feedback, survey responses, or inquiries.

b. Non-Personal Information

• Usage Data: Information about how you interact with our Website, such as IP address, browser type, device information, pages visited, and time spent on the Website.
• Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to enhance your experience and analyze Website usage. You can manage cookie preferences through your browser settings.

c. SMS-Specific Information

• Phone Numbers: Phone numbers you provide to receive SMS messages.
• Message Data: Content of messages sent or received, timestamps, and opt-in/opt-out preferences.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you sign up for SMS campaigns, fill out forms on our Website, or communicate with us.
• Automatically: Through cookies, analytics tools, or server logs when you visit our Website.
• Third Parties: From service providers like Zoom Phone or marketing platforms that facilitate our SMS campaigns, subject to their privacy policies.

3. How We Use Your Information

We use your information to:

• Provide Services: Send SMS messages, including promotional offers, updates, or transactional notifications.
• Communicate: Respond to inquiries, provide customer support, or send administrative messages.
• Improve Our Services: Analyze usage patterns to enhance our Website and SMS campaigns.
• Marketing: Send marketing communications, including SMS messages, with your consent or as permitted by law.
• Compliance and Security: Comply with legal obligations, prevent fraud, and protect the security of our systems.

4. SMS Messaging Program

a. Program Description

We may implement an SMS messaging program that delivers promotional, informational, or transactional text messages to your mobile device. By opting in, you agree to receive SMS messages from J23Group, which may include marketing content.

b. Opt-In

To participate, you must provide express consent, such as by submitting your phone number through our Website, replying to an SMS prompt, or signing up via a form. We will confirm your opt-in with a message outlining program details.

c. Message Frequency and Costs

• Frequency: Message frequency varies based on the campaign (e.g., weekly promotions or event-based notifications).
• Costs: Standard messaging and data rates may apply as determined by your mobile carrier. J23Group does not charge for SMS messages, but you are responsible for any carrier fees.

d. Opt-Out

You may opt out of SMS messages at any time by texting STOP to the number from which you receive messages. You will receive a confirmation of your opt-out. You may also contact us at info@j23group.com to unsubscribe.

e. Help

For assistance, text HELP to the SMS number or contact us at info@j23group.com.

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors, such as Zoom Phone or CRM software providers, that process data on our behalf to facilitate SMS campaigns, Website hosting, or analytics.
• Legal Compliance: When required by law, such as in response to a subpoena, court order, or regulatory request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
• With Your Consent: When you explicitly agree to share your information.

6. Your Choices and Rights

a. SMS Communications

You can opt out of SMS messages by texting STOP or contacting us. Note that opting out of marketing messages may not affect transactional or administrative messages (e.g., order confirmations).

b. Website Data

• Cookies: Adjust your browser settings to disable cookies or opt out of certain tracking technologies.
• Do Not Track: Our Website does not currently respond to "Do Not Track" signals.

c. Data Access and Deletion

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to certain data processing.
• Request data portability.
• Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at info@j23group.com. We will respond within the timeframes required by law (e.g., 30 days under GDPR or 45 days under CCPA).

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

• SMS opt-in records may be retained to demonstrate compliance with TCPA regulations.
• Website usage data may be retained for analytics purposes, typically for 12 months.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S., where our servers or service providers are located. We take steps to ensure such transfers comply with applicable data protection laws (e.g., GDPR for EU residents).

10. Children’s Privacy

Our Website and SMS services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at info@j23group.com to request deletion.

11. Third-Party Links

Our Website or SMS messages may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. If we make material changes, we will notify you via email, SMS, or a prominent notice on our Website.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: